Contact Us

If you need assistance while using Lucky Elf Casino at luckyelf-au.com, including any questions about your account, payments, bonuses, or responsible gambling tools, you can reach our support team for Lucky Elf Casino through this contact form. Please provide your full name, a valid email address or messenger ID, and a clear description of your request (for example: technical issue, payment query, self-exclusion, or complaint). Our primary email channel for dispute-related matters is [email protected]. Lucky Elf Casino is operated by Hollycorn N.V., a company registered in Curaçao (No. 144359) and licensed by Antillephone N.V. under licence 8048/JAZ2019-015; services are offered to Australian residents on an offshore "grey market" basis and are not licensed in Australia.

We aim to reply to all standard inquiries within one business day, and our live chat support (including the "Elf Assistant" chatbot and human agents) is generally available 24/7 for urgent matters via the site interface. Support is provided in English and relates solely to the operation of your Lucky Elf Casino account; it does not constitute legal, tax, or financial advice. By contacting us, you confirm that you are at least 18 years old and that online gambling is lawful for you under the laws of your place of residence, including the Interactive Gambling Act 2001 (Cth) as it applies to Australian players. For information on how we handle your personal data, please refer to our Privacy Policy, and for escalation routes, timeframes, and dispute resolution options (including contact with our Curaçao regulator via the Antillephone validator), please see our Terms & Conditions and Responsible Gaming pages, as updated for 2026.