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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of Lucky Elf Casino for Australian players, accessible via luckyelf-au.com and its lawful mirror sites (together, the "Site"). By creating an account, depositing funds or playing any game, you agree to be bound by these Terms.

Lucky Elf Casino is owned and operated by Hollycorn N.V., a company registered in Curaçao, and is offered to Australian residents on an offshore basis. Lucky Elf Casino is not licensed in Australia and operates under a Curaçao e-gaming sub-license. It is your responsibility to ensure that accessing and using the Site is lawful in your jurisdiction, including under the Interactive Gambling Act 2001 (Cth).

If you do not agree with any part of these Terms, you must not register, access or use the Site, and you should immediately close your account (if any). These Terms are effective from 1 January 2026 and supersede all previous versions.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below:

  • "Operator" means Hollycorn N.V., registration number 144359, with registered address at Scharlooweg 39, Willemstad, Curaçao, holding Curaçao e-gaming sub-license no. 8048/JAZ2019-015 issued via Antillephone N.V., together with its payment processing subsidiary Libergos Limited (HE 371971, Cyprus) where relevant.
  • "Lucky Elf Casino" or "Lucky Elf Casino" means the online casino service operated by the Operator for Australian players through luckyelf-au.com and any authorised mirror domains such as luckyelf2.com and luckyelf3.com (where lawfully accessible).
  • "Site" means the websites and subdomains listed above, including all pages such as the Terms & Conditions, Bonus Terms, Privacy Policy and Responsible Gaming pages.
  • "User" or "Player" means any natural person who accesses the Site, opens an account, places a Bet or otherwise uses the services.
  • "Account" means a registered, verified user account created on the Site in your personal name.
  • "Bet" or "Wager" means any stake of real money or bonus funds placed by you on any game or product offered on the Site.
  • "Bonus" means any promotional credit, free spins, cashback, tournament prize or other incentive granted to you under the Site's promotional offers.
  • "Real Money Balance" means funds deposited by you or credited as cash winnings (excluding bonus funds) that are available for withdrawal, subject to these Terms.
  • "Bonus Balance" means any amount of funds or value subject to wagering or other conditions set out in specific Bonus Terms.
  • "KYC" means "Know Your Customer" procedures, including identity, age, address, source of funds and payment method verification carried out by the Operator for regulatory, anti-money laundering ("AML") and risk management purposes.
  • "Games" means all casino products offered on the Site, including but not limited to slots, table games, live dealer games and instant win games, provided by third-party software suppliers.
  • "AU law" means the laws in force in Australia, including the Interactive Gambling Act 2001 (Cth) and the Australian Consumer Law to the extent that they apply to your use of the Site.

Account Registration

Eligibility

  • Age requirement: You must be at least 18 years old and legally permitted to gamble in your jurisdiction. The Operator strictly prohibits underage gambling and may request proof of age at any time.
  • Jurisdictional responsibility: The services are offered from Curaçao on an offshore basis and are not licensed in Australia. You are solely responsible for ensuring that opening an account and gambling on the Site does not breach any law applicable to you, including AU law.
  • One account only: You may register only one Account with Lucky Elf Casino. Multiple, duplicate or "linked" accounts may be closed and balances forfeited in accordance with these Terms.

Registration Process

  • Account creation: To register, you must complete the online form, providing a valid email address, password, date of birth, name and any other details requested. You must confirm your email address via the verification link sent to you.
  • Truthfulness of data: All information you provide must be complete, accurate and up-to-date. You must promptly update your details in the Account profile or via support if they change.
  • KYC and verification: Before allowing certain deposits, withdrawals or at any time we consider necessary, we may request documents including:
    • Government-issued photo ID (passport, driver licence, national ID);
    • Proof of address (utility bill, bank statement not older than 3 months);
    • Proof of ownership of payment methods used (card copy, e-wallet screenshot, bank statement);
    • Additional information on your source of funds or source of wealth for AML purposes.
    Failure to supply satisfactory documents may result in suspension or closure of your Account and withholding of funds where required by law or licensing conditions.

Account Security & Use

  • Confidentiality of credentials: You are responsible for keeping your login details confidential. Any Bet placed using your username and password will be deemed to have been placed by you.
  • Unauthorised access: You must notify the Operator immediately via live chat or email if you suspect that a third party has gained access to your Account. We may temporarily suspend the Account while we investigate.
  • Use for personal purposes: Your Account is for personal, non-commercial use only. You must not act as an agent, pool funds, or use the Site for any unlawful or fraudulent purpose.
  • Responsible gambling: You are encouraged to use the responsible gaming tools available via https://luckyelf-au.com/responsible-gaming, including deposit limits, cooling-off periods and self-exclusion.

Betting & Gameplay Rules

General Gameplay

  • Game rules: Each Game has its own rules, pay-tables and return-to-player (RTP) information provided by the game supplier. By placing a Bet, you confirm that you have read and understood the rules of the relevant Game.
  • Randomness and RNG: Games are powered by Random Number Generator (RNG) systems provided via the Operator's platform (e.g., SoftSwiss), which are generally certified by independent testing laboratories such as iTech Labs or GLI at a platform level. The Operator does not guarantee that a specific published certificate applies individually to Lucky Elf Casino; however, all outcomes are intended to be random and fair.
  • Minimum and maximum bets: The minimum and maximum stake amounts per Game are defined within the interface of each Game and may vary by product, currency or promotion.

Placing, Modifying and Cancelling Bets

  • Placement of Bets: A Bet is considered placed and accepted once it is recorded on the Operator's servers. The game history available in your Account is conclusive evidence of all Bets and outcomes, subject to manifest error.
  • No cancellation after start: Once a Bet has been accepted and the game round has started, you cannot cancel or modify the Bet.
  • Malfunctions and errors: In the event of a technical malfunction, interrupted game round, misconfiguration or evident error in odds/pay-tables:
    • All affected Bets and game rounds may be voided;
    • The Bet amount may be returned to your Real Money Balance;
    • Any winnings from erroneous or malfunctioning rounds may be declared void and removed from your Account.
    The Operator's records and those of its game suppliers will be final in determining any such issue.

Conduct in Live Casino and Chat

  • Respectful behaviour: You must not use abusive, obscene, racist, sexist, threatening, defamatory or otherwise offensive language in live chat, at live tables, or in communication with the Operator's staff or other players.
  • Prohibition of fraud and collusion: You must not:
    • Collude with other players or third parties;
    • Exploit software bugs or loopholes;
    • Use bots, automated tools or any form of AI to make betting decisions or play Games; or
    • Engage in advantage play that is deemed abusive or contrary to the spirit of the promotion or Game.
    The Operator may suspend or close your Account and void winnings if it reasonably suspects such behaviour.
  • Compliance with dealer instructions: In live casino games, you must follow all instructions of the dealer and game rules. Disputes about hand outcomes or procedures will be resolved based on game logs recorded by the live casino provider.

Bonus Terms

General Bonus Conditions

  • Separate Bonus Terms: All promotions and Bonuses are subject to these Terms and to the specific Bonus Terms published on https://luckyelf-au.com/bonus-terms. In case of conflict, the specific Bonus Terms prevail for that promotion.
  • Activation: A Bonus may require:
    • Entering a bonus code;
    • Opting-in in the cashier or promotions area; and/or
    • Making a qualifying deposit of a specified minimum amount in AUD or other supported currency.
  • Eligibility and timeframes: Bonuses are personal, non-transferable and may be limited by country, currency, payment method or user segment. Unless otherwise stated, Bonuses and associated wagering requirements must be completed within the timeframe stated in the Bonus Terms, which will not be shorter than is reasonable for 2026-era industry standards.

Wagering Requirements and Restricted Play

  • Wagering: Bonus funds, and any winnings derived from them, are typically subject to wagering requirements (for example, a multiple of the Bonus amount, or of Bonus + deposit) before conversion to withdrawable Real Money Balance. The applicable multiplier, contributing Games and maximum Bet per spin/round will be specified in the Bonus Terms.
  • Game contribution: Some Games may:
    • Contribute 100% (most slots),
    • Contribute a lower percentage (e.g. some table games or live casino), or
    • Be entirely excluded from wagering.
      • You must consult the Bonus Terms for contribution tables.
    • Prohibited actions: The following may be considered "irregular play" and may lead to confiscation of Bonus funds and related winnings:
      • Placing single Bets exceeding the stated maximum Bet while a Bonus is active;
      • "Bonus hunting" strategies, such as low-risk or zero-risk betting to artificially complete wagering;
      • Using a Bonus on excluded Games; or
      • Delaying game rounds or using features to store Bonus value for later use after wagering is completed.

    Combining Promotions & Bonus Abuse

    • Non-stacking principle: Unless expressly allowed, only one active Bonus (including welcome bonuses, reload bonuses, free spins, cashback and tournament prizes) may be in play at any given time. Attempting to combine multiple promotions may result in cancellation of one or more Bonuses.
    • Right to withhold or cancel: The Operator may refuse, withhold or cancel a Bonus, and/or close your Account, if it reasonably believes that:
      • You have breached the Bonus Terms or these Terms;
      • You have created multiple Accounts to claim the same offer;
      • You are participating in Bonus abuse or fraudulent activity.

    Payments & Withdrawals

    Deposit Methods and Processing

    • Payment providers: Deposits may be made using supported methods, which may include bank cards, e-wallets, bank transfers, PayID and selected cryptocurrencies, as displayed in the cashier. Some transactions may be processed by Libergos Limited or other payment agents on behalf of Hollycorn N.V.
    • Currency: Australian dollars (AUD) are supported for Australian players; additional currencies may be offered. Where your bank or provider converts currency, you are responsible for conversion fees and rate differences.
    • Deposit limits and fees: Minimum and maximum deposit amounts, along with any fees, are stated in the cashier. The Operator intends not to charge deposit fees; however, your bank or payment provider may impose charges which are outside the Operator's control.

    Withdrawals

    • Verification before payout: For security and AML reasons, you may be required to complete KYC verification before any withdrawal, or once cumulative deposits/withdrawals exceed internal thresholds.
    • Method of withdrawal: Where possible, withdrawals will be processed back to the same method used for deposit. If this is not possible, we may request an alternative method in your name (e.g. bank transfer).
    • Processing times: Internal processing will generally occur within a reasonable period (for example within 0 - 3 business days) after approval. Actual receipt of funds depends on your payment provider and may take additional time.
    • Limits: Minimum and maximum withdrawal amounts per transaction, day, week or month may apply and are displayed in the cashier or relevant promotional terms.

    Anti-Money Laundering, Rollovers and Refunds

    • AML obligations: To comply with AML and counter-terrorism financing obligations applicable to the Operator's jurisdiction, we may:
      • Require at least a reasonable level of play (for example, wagering your deposit once) before allowing withdrawal of deposited funds; and
      • Decline or report transactions that are suspicious or inconsistent with normal gaming behaviour.
    • Chargebacks and reversals: If you initiate a chargeback, reversal or dispute of a payment, the Operator may:
      • Deduct the disputed amount from your Account;
      • Charge you for any reasonable costs incurred; and/or
      • Close or suspend your Account and void winnings linked to the disputed transaction.
    • Refunds of Bets and Bonuses: Bets are considered final once placed. Refunds are only processed in exceptional circumstances, such as technical malfunctions or manifest errors confirmed by the Operator. Bonus funds are not redeemable for cash and are forfeited upon Account closure unless otherwise required by applicable law.

    Limitation of Liability

    Operator's Obligations

    • Service provision: The Operator will use reasonable skill and care to provide the Site, process Bets, credit winnings and maintain accurate records of all transactions.
    • Fairness of Games: The Operator endeavours to ensure that all Games operate fairly and in accordance with their published rules and platform-level RNG certifications. Game outcomes as recorded on the Operator's or game provider's servers are final, subject to investigation of manifest errors or malfunctions.

    Exclusions and Limitations

    • Technical issues: To the maximum extent permitted by applicable law, the Operator is not liable for:
      • Any loss arising from your failure to maintain adequate internet connection, device compatibility or security;
      • Delays, interruptions, or errors caused by third-party service providers (e.g. ISPs, payment processors); or
      • Events beyond the Operator's reasonable control (force majeure).
    • Indirect losses: The Operator will not be liable for any indirect, incidental, consequential, punitive or special damages (including loss of profits, data, business or goodwill) arising from or in connection with your use of the Site, whether in contract, tort or otherwise.
    • Maximum compensation: Subject to the paragraph below, where the Operator is found liable to you, the maximum aggregate liability will not exceed the greater of:
      • The amount of the Bet that gave rise to the claim; or
      • The amount actually lost by you and directly attributable to the Operator's proven breach.
    • Consumer guarantees: Nothing in these Terms excludes or limits any statutory rights or guarantees that cannot be excluded under applicable law, including, to the extent applicable, the Australian Consumer Law. Where such guarantees apply and cannot be excluded, the Operator's liability will, where permitted, be limited to the resupply of the relevant services or payment of the cost of having them resupplied.

    Intellectual Property Rights

    • Ownership: All content on the Site, including but not limited to text, graphics, logos, images, audio-visual material, software, underlying source code and databases, is the property of the Operator or its licensors and is protected by copyright, trademark and other intellectual property laws.
    • Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and Games for lawful entertainment purposes only, in accordance with these Terms.
    • Prohibited uses: You must not, without prior written consent:
      • Copy, reproduce, modify, adapt, translate, create derivative works from, distribute, transmit, display, publish, license or sell any part of the Site or its content;
      • Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Site software; or
      • Use any automated system or software to extract data (including "scraping") from the Site.
    • Third-party marks: All third-party trademarks, service marks, logos and game titles displayed on the Site are the property of their respective owners and are used with permission.

    Privacy & Data Protection

    • Privacy Policy: The collection, use, storage and sharing of your personal data are governed by our Privacy Policy, available at https://luckyelf-au.com/privacy-policy. By using the Site, you acknowledge that you have read and accepted the Privacy Policy.
    • Data processing: Your personal data may be processed by the Operator and its service providers in Curaçao, Cyprus, the European Union and other jurisdictions as reasonably necessary for account management, payment processing, fraud prevention, responsible gambling, and compliance with legal and regulatory obligations.
    • Legal compliance: The Operator endeavours to handle personal data in accordance with applicable data protection laws in its operating jurisdictions and, where relevant, to respect rights provided under such laws. Specific rights and contact methods are detailed in the Privacy Policy.

    Changes to Terms

    • Right to amend: The Operator may amend these Terms from time to time to reflect changes in law, regulatory requirements, technology, business practices or for any other valid reason.
    • Notice of changes: Material changes will be communicated by one or more of the following methods:
      • Posting the updated Terms on https://luckyelf-au.com/terms-and-conditions with an updated "effective date";
      • Displaying an in-Site notification or banner upon your next login; or
      • Sending an email to the address registered to your Account.
    • Continued use as acceptance: If you continue to use the Site after the effective date of the updated Terms, you will be deemed to have accepted them. If you do not agree with the changes, you must cease using the Site and request closure of your Account.

    Termination & Suspension

    By the Player

    • Account closure: You may close your Account at any time by contacting customer support via live chat or email. Before closure, you may request withdrawal of any withdrawable Real Money Balance, subject to KYC and other checks.

    By the Operator

    • Grounds for suspension or closure: The Operator may suspend or close your Account, restrict access to the Site, and withhold or confiscate funds where permitted by applicable law, if it reasonably believes that:
      • You have breached these Terms or Bonus Terms;
      • You are underage or provided false or misleading information;
      • You have engaged in fraud, collusion, money laundering, terrorist financing or other unlawful conduct;
      • You have initiated chargebacks or failed to honour payment obligations; or
      • Your use of the Site may damage the Operator's reputation or contravene regulatory requirements.
    • Effect on balances:
      • Real Money Balance may be returned to you, less any amounts legitimately withheld (for example, chargebacks, fees, or funds linked to unlawful conduct); and
      • Bonus Balance and associated winnings may be forfeited upon closure, particularly in cases of Bonus abuse or serious breach.
    • Notice: Where lawful and practicable, the Operator will notify you of the reason for suspension or closure via the email associated with your Account. However, the Operator may be legally restricted from providing details in certain AML or law-enforcement situations.

    Governing Law & Jurisdiction

    • Governing law: These Terms, and any contractual or non-contractual disputes arising out of or in connection with them, are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection rights applicable in your country of residence that cannot be lawfully excluded.
    • Jurisdiction: Subject to any non-excludable rights you may have under local law, you agree that the courts of Curaçao will have non-exclusive jurisdiction over any dispute arising from or related to these Terms or your use of the Site.
    • Alternative dispute resolution: The Operator may, at its discretion, agree to participate in alternative dispute resolution mechanisms or arbitration schemes where available and appropriate. Details may be provided upon request.
    • Australian law note: Lucky Elf Casino is not licensed in Australia. Nothing in these Terms should be interpreted as the Operator inviting you to contravene AU law. You are solely responsible for ensuring that your use of the Site does not breach the Interactive Gambling Act 2001 (Cth) or any other Australian laws.

    Contact Information

    • Customer support & complaints:
      • Email (primary): [email protected] (for general support and dispute resolution);
      • Live chat: 24/7 support available via the on-Site interface, including the "Elf Assistant" chatbot and human agents.
    • Registered and mailing address of Operator:
      Hollycorn N.V.
      Scharlooweg 39
      Willemstad, Curaçao
    • Payment processing entity (where applicable):
      Libergos Limited (HE 371971)
      Cyprus
    • Telephone: At present, Lucky Elf Casino does not offer telephone support. Please contact us via email or live chat for all enquiries.
    • Licensing information: Lucky Elf Casino operates under Curaçao e-gaming sub-license no. 8048/JAZ2019-015 issued via Antillephone N.V. You may verify the licence status via the validator link provided on the Site or at: https://validator.antillephone.com/validate?domain=luckyelf-au.com.